Hardened ChatGPT Integration

Implement a high-security ChatGPT chatbot into your website with hardened ChatGPT services.

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What Is a Hardened ChatGPT Chatbot?

A “hardened” ChatGPT chatbot is an AI chatbot based on OpenAI’s GPT technology, endowed with additional security considerations to ensure the common vulnerabilities associated with artificial intelligence are minimized. At CustomChatBots.pro we believe that security is paramount to a positive user experience and deliver only watertight chatbots to our clients.

Risk of ChatGPT Chatbot Integration Without Added Security

Though ChatGPT is widely used and integrated into many applications, most digital products take additional precautions to ensure the security of their ChatGPT chatbot. This is because ChatGPT is not as secure as many users believe and integrations run the risk of the following.
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Unsecured Data

OpenAI regularly monitors their servers for security vulnerabilities. However, this does not mean that data parsed through ChatGPT is completely secure–OpenAI’s servers are just as prone to cyberattacks as any others. As a result, caution must be exercised when talking with a ChatGPT chatbot that is not hardened.

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Confidentiality Concerns

Issues surrounding the potential for unsecured data often lead to confidentiality concerns among employees and general chatbot users. For example, users may wonder how exactly their information is being handled when interacting with a chatbot. The truth is, without a hardened chatbot, the bulk of the data handling is done by OpenAI, leaving you without answers.

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Toxic Training

ChatGPT chatbots that have not been secured and had their training data locked can continuously be trained by any users with access. This means that if a malicious user visits your website, they could train your AI-driven customer service chatbot to return incorrect data or deceive future users into revealing sensitive information.

Why Implement a Hardened ChatGPT Chatbot?

It’s clear that there are some risks associated with using ChatGPT straight out of the box, so to speak. Here’s why you should implement a hardened ChatGPT chatbot.

Ensure Company Privacy

Data processed through a hardened ChatGPT chatbot can be handled however you see fit. This means that if you want the data to be encrypted or sent directly to your cloud or physical servers, this can be achieved. What’s more, a hardened chatbot can be programmed to identify when sensitive information is inputted and refuse to process it.

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Lockdown Training Data

Hardened ChatGPT chatbots can have their training data locked, meaning that future conversations with the chatbot do not serve as training data. In other words, locked AI chatbots cannot have their use cases or functionality modified by a third party such as a website visitor.

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Save Time and Resources

Fixing data leaks and security vulnerabilities is costly and resource-intensive. Implementing a hardened ChatGPT chatbot helps save time and resources by minimizing the potential for these issues to occur in the first place.

How We Secure Our ChatGPT Integrations

We use several methods to secure our ChatGPT chatbot integrations.
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Azure OpenAI Service

Azure is Microsoft's secure cloud-based tool suite wherein they offer an Azure OpenAI Service that combines the power of Azure with the capabilities of ChatGPT. Using the Azure OpenAI Service, we’re able to customize the GPT model for enhanced security–implementing watertight security practices into the data processing workflow.

Secure Frontend

We build a user-friendly front-end interface while taking precautions to ensure security. This is achieved through input validation techniques, such as forcing users to log in and verify their email before accessing the chatbot. We also implement a Script Security Policy (SCP) that ensures our developers handle code with care.

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Token Limitations

Tokens are a type of currency exchanged for each message sent to ChatGPT–how many a user is afforded varies between use cases. In some cases, we may place restrictive token limitations on users accessing your chatbot to ensure they cannot reveal too much information, retrain your chatbot, or run up a large token bill.

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